2019 Research Forum

Department of Nursing

Implementing Standardized procedures to Improve Throughput in the Immediate Care Center

Emergency Department

Gloria Bae RN, Maria Espinosa RN, Albeza Guerrero RN, Huong Lambert RN, Sara Lopez RN, Andrea Melton RN, Gloria Torres RN

Use of Standardized procedures in attempt to decrease VWD and improve throughput April/May 2018. Results – Compared 2017 data to a 60-day period in 2018, showed a longer wait time to see provider in 2018, did not improve throughput or decrease VWD, but did point to a staffing issue identifying the use of the ICC and midlevels to all shifts. Recommended more midlevels to decrease wait times in ICC. Patient volume was unchanged from 2017 to 2018 in the ICC.

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