Kern Medical New Associate Orientation Guide 2023

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New Associate Orientation Guide	1
Welcome to Kern Medical	3
Our Mission	4
Who We Are	4
Mission	4
Values	5
Holiday Schedule 2023	8
Online Systems	18
KernLink	19
Elsevier	23
Occurrence Reports	24
Policy Overview	27
 California’s Safe Surrender Baby Law	27
 Service Animals	27
 Attendance	27
 Dress and Grooming Standards	27
 Issuance of Company Property	27
 Code of Conduct and Business Ethics	27
 Drug and Alcohol Policy	27
How does it work?	28
Are hospital emergency rooms the only locations where I can surrender the baby?	28
Does a parent have to give any information to the people taking the baby?	28
What happens to the baby?	29
What happens to the parent?	29
Why is California doing this?	29
Safe Surrender Logo	29
Service Animals	30
Kern Medical Drug and Alcohol Policy	39
Policy	39
Customer Service Standards	41
 Five Beliefs of Superior Customer Service	41
 Four Pillars of Service	41
 BLAAST	41
 AIDET	41
 Behaviors That Matter	41
 No Pass Zone	41
BLAAST on the Phone	44
Kern Medical Behaviors That Matter	46
No Pass Zone	47
Management Role	49
Leadership	49
The Joint Commission	50
Hospital National Patient Safety Goals	52
Kern Medical 2023 Goals	52
Goals for All Employees	52
Standard – Abuse, Neglect & Exploitation	54
Abuse, neglect and exploitation can occur in any age group and crosses all socioeconomic and cultural lines.	54
Abuse	54
It can be physical, psychological and/or sexual.	54
Language Access Services	55
Staff Development	57
Resuscitation Quality Improvement (RQI) Cards	57
HIPAA, Security, & Compliance	58
What is PHI?	60
Protected Health Information	60
Patient Identifiers	60
Keeping PHI Secure	61
The Do’s and Don’ts	61
• Access, carry, discuss and disclose minimum necessary PHI.	61
Computer Security	64
Take Precautions	64
 Never click on any suspicious or unusual links or attachments.	64
 Never click on any suspicious pop ups.	64
 NO unauthorized downloading of software.	64
 NO plugging USB devices/phones into computers.	64
Whistleblower Rights & Protections	65
Environment of Care	66
Know Your Codes	69
Life Safety Code Red	70
Waste Disposal Streams	72
Security Response at the Main Campus	77
Campus Security	79
Emergency Preparedness at Kern Medical	81
Emergency Procedures	83
Utility Systems	83
Medical Equipment	84
Up Sooner, Safer	85
Infection Prevention	86
Hand Protection	90
Gloves	90
Gowns	90
Eye & Face Protection	91
Respiratory Protection	92
Infection Control Precautions	94
Standard precautions – also known as “universal precautions” – assume that all blood and body fluids are infectious. Anytime there is risk of coming in contact with blood or body fluids, you must use the proper PPE to ensure your safety.	95
Personal Protective Equipment (PPE)	95
In addition to Standard Precautions	97
In addition to Standard Precautions	100
1 Visitors: Report to Nurses Station before entering the room.	100
TO PREVENT THE SPREAD OF INFECTION	101
1 Visitors: Report to Nurses Station before entering the room.	101
Healthcare-Associated Infections (HAIs)	102
Employee Health	106

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