Kern Medical New Associate Orientation Guide

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New Associate Orientation Guide	1
Our Mission	4
Who We Are	4
Mission	4
Values	5
Holiday Schedule 2023	8
Kern Medical Maps	10
FLOOR ONE	10
KernLink	15
Elsevier	19
Occurrence Reports	20
Policy Overview	23
 California’s Safe Surrender Baby Law	23
 Service Animals	23
 Attendance	23
 Dress and Grooming Standards	23
 Issuance of Company Property	23
 Code of Conduct and Business Ethics	23
 Drug and Alcohol Policy	23
How does it work?	24
Are hospital emergency rooms the only locations where I can surrender the baby?	24
Does a parent have to give any information to the people taking the baby?	24
What happens to the baby?	25
What happens to the parent?	25
Why is California doing this?	25
Safe Surrender Logo	25
Service Animals	26
Kern Medical Drug and Alcohol Policy	35
Policy	35
Customer Service Standards	37
 Five Beliefs of Superior Customer Service	37
 Four Pillars of Service	37
 BLAAST	37
 AIDET	37
 Behaviors That Matter	37
 No Pass Zone	37
BLAAST on the Phone	40
Kern Medical Behaviors That Matter	42
No Pass Zone	43
Management Role	45
Leadership	45
Hospital National Patient Safety Goals	48
Kern Medical 2023 Goals	48
Goals for All Employees	48
Standard – Abuse, Neglect & Exploitation	50
Abuse, neglect and exploitation can occur in any age group and crosses all socioeconomic and cultural lines.	50
Abuse	50
It can be physical, psychological and/or sexual.	50
Language Access Services	51
Staff Development	53
Resuscitation Quality Improvement (RQI) Cards	53
HIPAA, Security, & Compliance	54
What is PHI?	56
Protected Health Information	56
Patient Identifiers	56
Keeping PHI Secure	57
The Do’s and Don’ts	57
• Access, carry, discuss and disclose minimum necessary PHI.	57
Computer Security	60
Take Precautions	60
 Never click on any suspicious or unusual links or attachments.	60
 Never click on any suspicious pop ups.	60
 NO unauthorized downloading of software.	60
 NO plugging USB devices/phones into computers.	60
Whistleblower Rights & Protections	61
Life Safety Code Red	66
Waste Disposal Streams	68
Emergency Procedures	79
Utility Systems	79
Medical Equipment	80
Up Sooner, Safer	81
Infection Prevention	82
Hand Protection	86
Gloves	86
Gowns	86
Eye & Face Protection	87
Respiratory Protection	88
Infection Control Precautions	90
Standard precautions – also known as “universal precautions” – assume that all blood and body fluids are infectious. Anytime there is risk of coming in contact with blood or body fluids, you must use the proper PPE to ensure your safety.	91
Personal Protective Equipment (PPE)	91
In addition to Standard Precautions	93
In addition to Standard Precautions	96
1 Visitors: Report to Nurses Station before entering the room.	96
TO PREVENT THE SPREAD OF INFECTION	97
1 Visitors: Report to Nurses Station before entering the room.	97
Employee Health	102

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