Kern Medical New Associate Orientation Guide

What type of proof is required for Service Animals? None. A service dog is not required to wear a vest, tag, or any other proof it is a service animal. The handler is not required to show any proof of their disability nor any type of certification for the service dog. The ADA prohibits asking for such proof. What types of questions may we ask? When it is not obvious what service an animal provides, only two questions are allowed under the ADA:

1. Is the dog a service animal required because of a disability?

2. What work or task is the dog trained to perform?

What if the dog is a problem? A person with a disability can only be asked to remove his/her service animal from the premises if the dog is out of control and the handler does not take effective action to control it, or if the dog is not housebroken. If this occurs, staff must offer the person with the disability the opportunity to obtain services without the animal’s presence.

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