Kern Medical New Associate Orientation Guide

The Five Beliefs of Superior Customer Service

In order to achieve superior cu stomer service, you must believe that our guests are…

1. The most important people at Kern Medical.

2. People who have needs; it is our job to fill those needs.

3. Not dependent on us; we are dependent on them.

4. Not interruptions to our work, they are the purpose of it.

5. Deserving of the most courteous and attentive treatment we can give them.

The Four Pillars of Service

Professional

Warm

Job knowledge, attitude & attire

Sincerity & empathy

Personal

Responsive

Respect & caring

Timeliness & active listening

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