Kern Medical New Associate Orientation Guide

No Pass Zone

What is a No Pass Zone?

• Any employee at Kern Medical, clinical and non-clinical, can be responsible for answering patient call lights, bed alarms and attending to patient needs. • “No Pass” is also extended to lost visitors and environmental hazards throughout the campus.

What do employees have to do?

• Check in on the patient if their call light is on.

• Provide patient assistance within your training capabilities.

• Report facility issues to Engineering, Support Services or the Unit Manager.

• Guide lost visitors directly to their destination; exceed their expectations!

• BE AWARE of environmental hazards, call lights, bed alarms, fall risk patients and visitors who look lost or who are looking for directions.

Benefits of No Pass Zone

• Influences patient safety and helps establish a patient centered culture.

• Creates a shared understanding that the care of the patient is everyone’s responsibility.

• Communicates to the patient and family that we are here as a team to be responsive to their needs .

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