Kern Medical New Associate Orientation Guide

The Joint Commission

What is the Joint Commission?

The Joint Commission is an independent organization that certifies more than 20,000 health care organizations in the United States. Their mission is to improve health care for the public.

Certification

• Their certification is a symbol of quality that reflects a commitment to meeting performance standards.

• Kern Medical is Joint Commission certified.

Reporting Concerns

If at any time you have questions or concerns about the patient care that is being provided, we encourage you to first contact your Supervisor/Director or the Quality Department to address/resolve the issue. However, you have the right to file your concern with one or more of the following: • Office of Quality Monitoring the Joint Commission One Renaissance Boulevard, Oakbrook Terrace, IL 60181 (800)994-6610 or https://www.jointcommission.org/resources/patient-safety-topics/report a-patient-safety-concern-or-complaint/

• Centers for Medicare and Medicaid Services 7500 Security Boulevard, Baltimore, MD 21244-1850 (410)786-0727

• California Department of Public Health Licensing & Certification Program Bakersfield District Office 4540 California Avenue, Suite 200, Bakersfield, CA, US 93309 (661)336-0543

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