Kern Medical New Associate Orientation Guide

Patients are Part of the Healthcare Team The Kern Medical healthcare team is not complete without our patients and their loved ones. It is imperative that everyone is on the same page about the patients ’ healthcare needs, priorities and any barriers the patients may have to achieving the best health possible.

In order for Kern Medical’s health care providers and the patients to work together, we encourage patients and their families to participate in care the following ways:

• Encourage patients to “Speak Up”:

o If they do not fully understand something.

o If they have not seen their care provider wash their hands.

o If their pain is not well controlled.

o If they have a concern about something.

o If they do not think they are receiving the right treatments and medicines.

o I f the patient’s condition deteriorates rapidly.

• Encourage patients to follow advice to prevent falls.

• Encourage patient’s loved ones to visit only if they are feeling well.

• Encourage patients and their loved ones to ensure their vaccinations are current, including an annual flu vaccination.

• Encourage patients to designate a “ Partner in Care ” to speak on the patient’s behalf if the patient is unable to do so.

• Encourage patients to know the details of their discharge plan, communicate any foreseeable barriers, and how to best recover at home.

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