Kern Medical New Associate Orientation Guide

AIDET

Acknowledge

• Knock on the patient’s door.

• Ask permission to enter the patient’s room. • Acknowledge the patient by name and verify patient identifiers.

Introduce

• State your name and department.

• Explain the purpose of your visit.

Duration

• Ask if now is a good time to talk.

• Let them know how long your visit will take.

• Be sure both of you agree to the time.

• If the patient is requesting a later visit, honor their request.

Explanation

• During the visit, explain processes, care, or procedures in terms that the patient can understand (“living room” language).

• Be sure to speak with them in their preferred language.

• Explain all individuals and the roles they play in the patient’s care.

• Answer any questions or concerns the patient may have prior to beginning their care.

Thank You

• “Thank you for allowing us to provide for your healthcare needs. ”

• “Is there anything else that I can get for you ? ”

• “Thank you for choosing Kern Medical. ”

39