Kern Medical New Associate Orientation Guide

How to Respond to a No Pass Zone

1. “ Hello Mr./Mrs. (state patient’s last name). ”

2. “ My name is (state your first name) from the (state your department). ”

3. “ I noticed that your call light is on. ”

4. “ Is there something that I can do for you? ”

5. “ Sure, I can help you with ” or “I’m sorry, I am not trained for that, let me get someone who can help you (request assistance) .”

6. “ Did I get you everything you need for now? ”

7. “ Thank you for letting us know you needed help. ”

All non-nursing staff may …

• Change TV channels or turn TV on/off.

• Move the following for the patient:

• Turn bed lights on/off.

o Call bell bedside device

• Obtain

blanket, towel, washcloth, slippers, personal items and toiletries from storage area. pillow,

o Telephone

o Bedside table or chairs

o Trash can

• Open or close privacy curtains.

o Tissues

All non-nursing staff may NOT …

• Physically assist a patient.

otherwise trained).

o Assist patients with eating or drinking.

• Offer pain relief.

o Assist a patient in/out of bed.

• Explain clinical matters, including tests and treatments.

o Raise or lower a patient bed.

• Discuss patient scheduling.

o Handle an IV.

o Move meal trays or water pitchers.

• Turn off alarms.

• Enter an isolated room (unless

42