Kern Medical New Hire Guide 2024

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New Associate Orientation Guide	1
Our Mission	4
Who We Are	4
Mission	4
Vision	6
Values	6
Academics	7
Patients are Part of the Healthcare Team	9
Holiday Schedule 20243	10
Kern Medical Maps	12
Kern Medical Clinics	16
KernLink	18
Elsevier	22
Occurrence Reports	23
Policy Overview	26
 California’s Safe Surrender Baby Law	26
 Service Animals	26
 Attendance	26
 Dress and Grooming Standards	26
 Issuance of Company Property	26
 Code of Conduct and Business Ethics	26
 Drug and Alcohol Policy	26
How does it work?	27
Are hospital emergency rooms the only locations where I can surrender the baby?	27
Does a parent have to give any information to the people taking the baby?	27
What happens to the baby?	28
What happens to the parent?	28
Why is California doing this?	28
Safe Surrender Logo	28
Service Animals	29
Kern Medical Drug and Alcohol Policy	38
Policy	38
Customer Service Standards	40
 Five Beliefs of Superior Customer Service	40
 Four Pillars of Service	40
 BLAAST	40
 AIDET	40
 Behaviors That Matter	40
 No Pass Zone	40
BLAAST on the Phone	43
Kern Medical Behaviors That Matter	45
No Pass Zone	46
Management Role	48
Leadership	48
Hospital National Patient Safety Goals	51
Kern Medical 2023 Goals	51
Goals for All Employees	51
Standard – Abuse, Neglect & Exploitation	53
Abuse, neglect and exploitation can occur in any age group and crosses all socioeconomic and cultural lines.	53
Abuse	53
It can be physical, psychological and/or sexual.	53
Language Access Services	54
Staff Development	56
Basic Life Support Resuscitation Quality Improvement (RQI) Cards (BLS) Cards	56
HIPAA, Security, & Compliance	57
What is PHI?	59
Protected Health Information	59
Patient Identifiers	59
Keeping PHI Secure	60
The Do’s and Don’ts	60
• Access, carry, discuss and disclose minimum necessary PHI.	60
Computer Security	63
Take Precautions	63
 Never click on any suspicious or unusual links or attachments.	63
 Never click on any suspicious pop ups.	63
 NO unauthorized downloading of software.	63
 NO plugging USB devices/phones into computers.	63
Whistleblower Rights & Protections	64
Life Safety Code Red	69
Waste Disposal Streams	71
Emergency Procedures	82
Utility Systems	82
Medical Equipment	83
Up Sooner, Safer	84
Infection Prevention	85
Hand Protection	89
Gloves	89
Gowns	89
Eye & Face Protection	90
Respiratory Protection	91
Infection Control Precautions	93
Standard precautions – also known as “universal precautions” – assume that all blood and body fluids are infectious. Anytime there is risk of coming in contact with blood or body fluids, you must use the proper PPE to ensure your safety. Standard prec...	94
Personal Protective Equipment (PPE)	94
In addition to Standard Precautions	96
In addition to Standard Precautions	99
1 Visitors: Report to Nurses Station before entering the room.	99
TO PREVENT THE SPREAD OF INFECTION	100
1 Visitors: Report to Nurses Station before entering the room.	100
Employee Health	106

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