Kern Medical New Hire Guide 2024
The Five Beliefs of Superior Customer Service
In order to achieve superior customer service, you must believe that our guests are… 1. The most important people at Kern Medical. 2. People who have needs; it is our job to fill those needs. 3. Not dependent on us; we are dependent on them. 4. Not interruptions to our work, they are the purpose of it. 5. Deserving of the most courteous and attentive treatment we can give them.
The Four Pillars of Service
Professional Job knowledge, attitude & attire Personal Respect & caring
Warm Sincerity & empathy Responsive Timeliness & active listening
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