New Hire Orientation 2021

AIDET

Acknowledge • Knock on the patient’s door

Duration • Ask if now is a good time to talk

• Ask permission to enter the patient’s room • Acknowledge the patient by name and verify patient identifiers Introduce

• Let them know how long your visit will take • Be sure both of you agree to the time • If the patient is requesting a later visit, honor their request Explanation • During the visit, explain processes, care, or procedures in terms that the patient can understand (“living room” language”) • Be sure to speak with them in their preferred language • Explain all individuals and roles they play in the patient’s care • Answer any questions or concerns the patient may have prior to beginning their care Thank You • “Thank you for allowing us to provide for your healthcare needs” • “Is there anything else that I can get for you” • “Thank you for choosing Kern Medical”

• State your name and department • Explain the purpose of your visit

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