New Hire Orientation 2021

Language Access Services

• RI.01.01.01 – The hospital must: • Effectively communicate with patients when providing care, treatment and services • Respect the patient’s right to receive information in a manner he or she understands • Provides the following language interpreting and translation services: • Basic Interpreter – directions, appointments, financial services • Clinical Healthcare Interpreter – used for significant healthcare services • Staff Health Care Interpreter • On-line test; available in multiple languages, assigned an interpreter ID • Clinical Healthcare Interpreter • Healthcare Interpreter Network • The following Significant Healthcare Services require a Clinical Healthcare Interpreter • Obtaining informed consent • Taking medical histories • Providing medication instructions (including high alert medications) • Explaining discharge plans (including high alert medications)

• Discussing Advance Directives • Discussing end of life decisions

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