Patient Guide

If You Have a Concern Our goal is to provide the best patient care and hospital experience. If at any time you have questions or concerns about the quality of care you or a family member are receiving or have received at our hospital, we encourage you to let us know.

• Ask to speak to the department manager • Contact the hospital by phone or in writing

Risk Management Kern Medical 1700 Mount Vernon Avenue Bakersfield, CA 93306 661.326.2000

You can also contact one or all of the following agencies to file a complaint:

California Department of Public Health Licensing and Certification Program Bakersfield District Office 4540 California Avenue, Suite 200 Bakersfield, CA 93309

Local Call: 661.336.0543 Toll Free: 1.866.222.1903

The Joint Commission One Renaissance Boulevard Oak Brook Terrace, IL 60181 Customer Service: 1.800.994.6640 PatientSafetyReport@jointcommission.org Livanta Medicare Quality Improvement Organization BFCC-QIO Program, Area 5 9090 Junction Drive, Suite 10 Annapolis Junction, MD, 20701 Livanta BFCC - Q10 Help Line - 1.877.588.1123

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