Kern Medical New Hire Guide 2024

AIDET Acknowledge • Knock on the patient’s door. • Ask permission to enter the patient’s room. • Acknowledge the patient by name and verify patient identifiers. Introduce

• State your name and department. • Explain the purpose of your visit. Duration • Ask if now is a good time to talk. • Let them know how long your visit will take. • Be sure both of you agree to the time. • If the patient is requesting a later visit, honor their request. Explanation • During the visit, explain processes, care, or procedures in terms that the patient can understand (“living room” language). • Be sure to speak with them in their preferred language. • Explain all individuals and the roles they play in the patient’s care. • Answer any questions or concerns the patient may have prior to beginning their care. Thank You • “Thank you for allowing us to provide for your healthcare needs.” • “Is there anything else that I can get for you?” • “Thank you for choosing Kern Medical.”

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