Kern Medical New Hire Guide 2024

How to Respond to a No Pass Zone 1. “Hello Mr./Mrs. (state patient’s last name).” 2. “My name is (state your first name)

from the (state your department).” 3. “I noticed that your call light is on.” 4. “Is there something that I can do for you?” 5. “Sure, I can help you with” or “I’m sorry, I am not trained for that, let me get someone who can help you (request assistance).”

6. “Did I get you everything you need for now?” 7. “Thank you for letting us know you needed help.”

All non-nursing staff may… • Move the following for the patient: o Call bell bedside device o Telephone o Bedside table or chairs o Trash can o Tissues All non-nursing staff may NOT… • Physically assist a patient. o Assist patients with eating or drinking. o Assist a patient in/out of bed. o Raise or lower a patient bed. o Handle an IV. o Move meal trays or water pitchers. • Turn off alarms.

• Change TV channels or turn TV on/off. • Turn bed lights on/off. • Obtain blanket, pillow, towel, washcloth, slippers, personal items and toiletries from storage area. • Open or close privacy curtains. • Enter an isolated room (unless otherwise trained). • Offer pain relief. • Explain clinical matters, including tests and treatments. • Discuss patient scheduling.

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