New Hire Orientation 2021

Doing What Matters!

Kern Medical will not be the same tomorrow as it is today. Strategic Plan • Clear vision and mission – Service line planning • Set goals for improvement • Provide direction for resources Why Customer Satisfaction? • We are in a “service industry” – the satisfaction of our customers is our business “ Spread love wherever you go. Let no one ever come to youwithout leaving happier.”

Providing employee’s with tools – to be adopted for the purpose of uncovering the most important opportunities to improve care experience – Get back to the basics Strategic plan is working on #1 This is your tool designed to address #2 • Focus on “end users” – patients, families and care givers • Learn to “create experiences” by viewing your role through the eyes of patients and families

─ Mother Theresa

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