New Hire Orientation 2021

Patient Satisfaction Survey Patients have a voice. Consumer Assessment of Healthcare Providers Survey (CAHPS) is used to measure specific outcomes related to Medicare programs. We measure how a patient’s experience was during their stay/visit. Patients desire to be treated with respect and to be included in decisions related to care. Providing not just the patient, but their families, with superior customer service is how we demonstrate that we value our patients. Through our patient satisfaction surveys, Press Ganey, we have insight into what our patients say about us:

Communication is the key • Response to calls lights • Keeping patient informed • Including patient in decisions regarding their care • Providing information about home care • Providing information regarding treatments • Time spent with the patient • Timely response to questions • Explanations in terms the patient can understand • Anticipate their needs

By managing patient satisfaction, this allows us to create lasting change to improve and exceed our patients’ expectations. Every employee contributes to this process in different ways. It is important that each of us understands the importance and value of our patient’s voice.

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