New Hire Orientation 2021

No Pass Zone

What is a No Pass Zone? • Any employee at Kern Medical, clinical and non-clinical, can be responsible for answering patient call lights, bed alarms and attending to patient needs. • “No Pass” is also extended to lost visitors and environmental hazards throughout the campus. Benefits of No Pass Zone • Impacts patient safety and helps establish a patient centered culture. • Creates a shared understanding that the care of the patient is everyone’s responsibility.

• Communicates to the patient and family we are here as a team to be responsive to their needs . What do employees have to do? • Check in on the patient if their call light is on. • Provide patient assistance within your training capabilities.

• Report facility issues to Engineering, Support Services or the Unit Manager. • Guide guests directly to their destination, exceed their expectations! • BE AWARE of environmental hazards, call lights, bed alarms, fall risk patients and visitors who look lost or who are looking for directions.

25